Anchor Logistics (Pvt) Ltd
Frequently Asked Questions
Subject:Imports
- What are your charges?
- What is the validity of your charges?
- What is the Delivery Order fee for?
- What is the
Bank Guarantee Processing fee for?
- What is the splitting charge for?
- What is the gate pass charge for?
- What is the Anchorage Charge for?
- What is the change of status charge from CY to CFS?
- What is the Afghan cargo charge for?
- What is the CY Damage Waiver charge for?
- We have our own insurance, can you accept our policy?
- What is the CFS customs penalty cover charge for?
- What is the CY Security Deposit for?
- Why is my security deposit higher than the published
tariff?
- What is the reefer plug
in charges for?
- What are the Self
Manifestation charges for?
- What are the after hours charges for?
- Why does the delivery
order have a validity date?
- Why are you not accepting the House Bill of Lading?
- What is the detention cost?
- What is demurrage and port storage?
- Why have you not allowed me the free days my supplier
negotiated?
- Can I get a discount on charges?
- What are the document formats I need to submit?
- What happens if my container gets damaged while out of
port?
- We have had damage charges deducted from my deposit while
there was no damage?
- I have had damage to my container, but there was
damage waiver coverage, why are we having to pay?
- Are there any time based deadlines I need to watch?
- What is the CFS deposit for?
- What is the procedure to issue a Delivery Order on the
basis of bank guarantee?
- What do I need to do if Bill of Lading is surrendered at
origin?
- How long does it take to get a security deposit refund?
- What is an encashment certificate and why do I need it
to pay freight?
- How do I register to use SMS and Email inquiry
features?
1.What are your charges?
Please be advised that effective Feb 1, 2013 THC
charges tariff will be:
FCL / FCL CY THC
|
DESCRIPTION
|
IMPORT
|
EXPORT
|
|
20' (USD.)
|
40' (USD.)
|
20' (USD.)
|
40' (USD.)
|
FCL/FCL
CY GENERAL
|
106
|
156
|
106
|
156
|
FCL/FCL
CY REEFER
|
-
|
-
|
-
|
-
|
FCL/FCL
CY DG
|
166
|
266
|
166
|
266
|
- What
is the validity of your charges?
- Charges
are valid for 15 days as that is the notification for change.
- What
is the Delivery Order fee for?
- The delivery order fee is the administrative cost
to issue the delivery order at the counter. This transaction involves our
agency ensuring the correct delivery of the cargo against the proper
legal documents, fulfilling all financial collections and securing the
container for our Principals.
- What
is the Bank Guarantee Document Processing Fee for?
- Our standard procedure is to issue D/O against a
properly endorsed Line Bill of Lading. If said Bill of Lading is not
available, we have to secure shippers approval, validate banks approval
of the legal documents in lieu of B/L and secure approval of the legal
department. This involved additional costs and expences.
This is an OPTIONAL cost as it’s the choice of consignee.
- What is the splitting charge for?
- This is the cost of submitting to Customs
additional House Bill of Ladings on behalf of a forwarder who may request
the same. This is an OPTIONAL charge as shipper can choose to use Line
Master Bill of Lading.
- The additional and penalty charges are HBL’s
submitted less than 5 days and 2 days prior to vessel arrival. These
charges do not apply in case POL (Port of Loading)
loaded less than 5 days prior to arrival.
- What is the gate pass charge for?
- The gate pass charge is the expence
of processing additional containers involved in a Bill of Lading and
printing the gate pass.
- What is the Anchorage Charge for?
- This is the charge for submitting documents to the
Plant Protection department to allow the import of raw cotton. This is
based on importer advising us 48 hrs prior to arrival about the consignment, otherwise there may be additional costs.
- What is the change of status charge from CY to CFS?
- All Line B/L’s are CY/CY and there is no right to
the CFS option under any law of the land. All Line costs and risk are
based on consignee taking delivery of his container and destuffing the goods at their container yard. If
consignee wishes to destuff cargo at the
Port/Terminal or Line/Terminal nominated container freight station, this
involves extra costs and exposes our company to additional risks. Even
though we only accept the change of status subject to consignee accepting
all additional costs and consequences, we collect additional charges to
cover recent increases in CFS costs that reflect rising cost of real
estate, congestion and energy costs.
- FYI, there is no time guarantee in which the
container is to be destuffed. The terminal is
liable to destuff the container as per their
time and space constraints. Any detention charges that accrue are the
responsibility of the consignee. Terminal charges must be settled
directly with the terminal.
- This cost is based on being informed 48rs prior
arrival of the vessel, otherwise there may be
additional costs.
- This is an
OPTIONAL charge as consignee can take CY delivery as per the contract of
carriage.
- What is the Afghan cargo charge for?
- This is the same as the splitting charge except for
Afghan destined cargo. The quantum is higher due to the fact that the cost of compliance to rules for Afghan Cargo are higher.
Customs penalties are also onerous.
- What is the CY Damage Waiver charge for?
- The CY damage waiver cost was introduced to avoid
asking consignees to deposit large amounts to cover the international
replacement cost of containers as well as the risk to shipping line for
default on detention amounts.
- The
following are the rules governing the waiver.
- The
waiver has a Rs. 3500 deductible minimum. The consignee pays the first
Rs. 3500 damages.
- Machinery
Clause for Reefers
i.
Where reefer is insured, the company shall be liable
for loss of or damage to machinery of the container provided such loss or
damage arises from external causes.
- Duration
of Cover
i.
Cover under this policy commences from the time the
container(s) leave the Lines container yard up to the time they are returned or
on completion of 90 days whichever is earlier.
ii.
The waiver may be extended for an agreed period
provided prior notice is given to the underwriters and additional fee is paid.
- Exclusion
i.
In no case this damage waiver covers:
a) Loss and/or
damage or expense attributable to willful misconduct of the assured;
b) Ordinary wear
and tear, ordinary corrosion and/or rust, or gradual deterioration;
c) Mysterious disappearance, unexplained loss of containers.
d) Loss and/or
damage or expense arising from insolvency or financial default of owners,
transporters and/or consignees or any other party involved;
e) Loss and/or
damage discovered prior to commencement of transit;
f) Loss of and/or
damage to the contents of container;
g) Loss and/or
damage or expense resulting from war, civil war, revolution, rebellion
insurrection or civil strife arising therefrom or any hostile act by or against
a belligerent power;
h) Capture seizure
arrest restrain or detainment and the consequences thereof or any attempt
thereat, derelict mines, bombs or other derelict weapons of war;
i)
Loss and/or damage or expense
arising from the use of weapons of war employing atomic or nuclear fission
and/or fusion or other like reaction or radio-active force matter.
j)
Terrorism of whatsoever nature.
k) All containers containing iron/steel scrap or any other specialized
cargo.
Any damage due
to cargo.
This is an OPTIONAL charge. We can
quote you our deposit level without this charge.
- We have our own insurance, can you accept our policy?
- No
we cannot. Our waiver has us as a beneficiary and has certain other
clauses to protect us.
- What is the CFS customs penalty cover charge for?
- This
is to protect the Line for shortlanding
penalties due to shortages while stuffing by the shipper. The agency
needs to indemnified by the cargo interest for
Customs Penalties which are not the fault of the Line or Agency.
INTEREST :
Liability arising from imposition of Custom penalty on Shortlandings/Excesslandings in FCL/LCL Container on CY/CY & CY/CFS
basis and destuffed in KPT area and/or at Port Qasim.
LIMIT OF LIABILITY : Rs.25,000/- per consignment
PERIOD OF COVER :
12 months from date to be advise
TERMS & CONDITIONS :
1. Claims to
be notified within 10 days from the issue date of Final Outturn Report by the
Port Authority.
2.
Reimbursement to be made to the Line on producing proof of imposition of Custom
penalty and payment thereof.
3. Consignee
to take all measures for avoiding or minimizing liability.
4.
Declarations in respect of containers destuffed in KPT area and/or at
Port Qasim to be made on arrival of the vessel.
Exclusions
1. Break-bulk
cargo
2. Containers
being destuffed outside the port-Area
3. Unsealed
container
4. Container
with broken seals
5. Container
stuffed by consolidators
6. Containers
with seal No. different to seal No. shown in the B/L.
- This
is a OPTIONAL charge as CFS is OPTIONAL.
- What is the CY Security Deposit for?
- The
CY Security deposit is taken to cover the Line from three types of risks.
i.
The risk of damage, loss or destruction of container
and to cover the cost of the deductible cost.
ii.
The risk that the damage, loss or destruction of the
container is excluded from the waiver and therefore consignee is liable for the
entire cost.
iii.
The recovery of detention charges in case the container
fails to come back within the free period.
iv.
The risk that the cargo has caused some damage to the
container from the inside. This is also excluded from damage waiver.
v.
The Security Deposit is our assessment of the risk and
is no way limiting the liability of the consignee. Any expences
not covered by the deposit must be paid promptly by the consignee as per the
letter of guarantee.
- Why is my security deposit higher than the published
tariff?
- Our
tariff is calculated based on known risk such as companies profile,
location, commodity, and track record. If there a special high risk
factors identified, or if the consignee/clearing agent has a known
problems in the past, we reserve the right to increase the security
deposit.
- What is the reefer plug in charges for?
- These
cover the cost of providing electric power to the reefer container while
at the terminal. We do not accept any request to deplug
without a bank guarantee for twice the value of the goods.
- What are the Self
Manifestation charges for?
- If
any licenced ship’s agent wishes to manifest
the container on their own licence, we allow
this subject to a fee and deposit. As Master agent we are ultimately
responsible should applying agent fail to file, which leads to costs for
the container and possible penalties.
- What are the after hours charges for?
- We
are willing to provide service after hours to customers who were unable
to get their work done in the normal working hours, but we need to be
compensated for the extra costs of overtime and office opening. This is
an OPTIONAL charge.
- Why does the
delivery order have a validity date?
- We
issue a delivery order basis the fact the container has some free days or
consignee has paid detention accrued till date. The validity date is to
ensure the consignee takes delivery, either CY or CFS, within a
reasonable period. In case they do not they have to pay additional
accrued charges and revalidate their Delivery Order.
- Why are you not
accepting the House Bill of Lading?
- We have
no interest in the House Bill of Lading. The only important document is
the Original Bill of Lading of our Principals. Once surrendered, written
instructions from consignee as to delivery instructions are sufficient
for delivery.
- What is the detention cost?
- The
detention cost applies from arrival date of vessel till container is
returned empty. In cases where Line is responsible to move to a final
destination, detention applies from date of arrival at Final Destination.
Container
|
|
|
|
|
|
Type
|
Free Time
|
Currency
|
8th–14th Days
|
15th–21st Days
|
22th Day Onwards
|
|
|
|
|
|
|
DV20
|
7 calender days
|
USD
|
10.00
|
20.00
|
25.00
|
DV40
|
7 calender days
|
USD
|
20.00
|
30.00
|
40.00
|
- Each
calendar day is counted. Any holidays or work disruptions are on
consignee account. This is a OPTIONAL charge as
containers can be bought back within the free time.
21. How waiver in detention is calculated when
additional free days are granted?
a. Effective
AUG 08th 2012, detention calculation method has changed, so that the
detention waiver calculation is to commence calculation of the charges from the
slab where the waiver days had ended, i.e. if 14 days free time(inclusive), the
detention will be charged from 3rd slab of our detention tariff.
- What is demurrage and port storage?
- Demurrage
and port storage are charged by the terminal or port and Line/Agency have
no involvement in this charge. Any charges levied by the terminal
including gate charges, lift on/lift off, equipment cleaning charges etc
are settled directly with Port/Terminal.
- Why have you not allowed me the free days my supplier
negotiated?
- Please
ensure you have written proof of your agreement either on a message or on
the Bill of Lading.
- Please
bring this to our attention prior to getting the delivery order issued.
- Can I get a discount on charges?
- Yes,
you can get discount on the following basis.
i.
Previous track record of business.
ii.
Volume of business.
iii.
If you have applied for the same to our Customer
Service or Sales department. This application needs to submitted
at least one week prior to arrival of vessel or else it will not apply till the
next consignment.
iv.
The application needs to state the following information:
Brief company history, volume of business, what benefit our company will get
from offering a discount to you.
v.
For deposit reduction, the format is here.
- What are the document formats I need to submit?
- Please
click on below link to see sample.
i.
CFS
request letter
ii.
Covering letter
a) This
letter must be on the letterhead of the consignee, showing full contacts,
phone, fax and email.
b) The
letter must refer to the consignment with the Credo Line Bill of Lading number
clearly mentioned.
c) The
letter must explicitly authorize us to deliver container to your nominated
clearing agent whose full name and style are mentioned.
iii.
Container guarantee
bond paper.
iv.
Bank
Guarantee LOI
- We have had repair charges deducted from my deposit
while there was no damage?
- There
must be some damage showing on the EIR (Equipment Interchange Report),
otherwise you wouldn’t be charged. You have the right to your own
surveyor if you wish to contest what the terminal reports.
- If
you are contesting repair inside the container, you can get in touch with
your shipper/supplier. They are responsible to ensure they pick up
containers in sound/clean condition before they load the cargo.
- We
recommend that all consignees photograph any damage or cleanliness issues
prior to returning containers.
- I have had damage to my container, but there was damage
waiver coverage, why are we having to pay?
- The
damage waiver policy has exclusions, which are listed above.
- If
damage to the container has occurred because of the cargo, then damage is
on cargo account which we have to recover from consignee or shipper, but
first lien is on consignee. Cargo damage is excluded from damage waiver.
- What happens if my container gets damaged while out
of port?
- You
must immediately report to our company any damage occurred. Write to
email@anchorlogistics.biz
- Are there any time based deadlines I need to watch?
- Yes,
as below
Document
|
Deadline
|
Penalty
|
Per
|
House Bill of Lading
|
48 hrs prior to arrival
|
Rs.1,500.00
|
HBL
|
CFS Request
|
48 hrs prior to arrival
|
1,500.00
|
Container
|
|
|
|
|
Actual
Customs Penalties are in addition to above
|
|
- What is the CFS deposit for?
- We
take the CFS deposit to protect the Line from shortlanding
claims.
- We also
need to ensure that we have funds to cover detention for container and
repair cost if any. CFS operation is entirely at the risk and
consequences of the consignee.
- What is the procedure to issue a Delivery Order on the
basis of bank guarantee?
- Release
of Cargo against First Class Bank Guarantee
i.
If a Consignee wishes to take delivery of his cargo but
is unable to surrender a duly endorsed original Bill of Lading due to reasons
whatsoever (documents misplaced, lost or not yet arrived at destination), this
cargo must not be released, unless the following conditions are met:
ii.
A first class bank guarantee has been provided by the
Shipper, the Consignee or a third party interested in the cargo release. This
guarantee is to be for 200% of the CIF-value and valid for 6 years or until the
reappearance of the missing original Bill of Lading.
iii.
The Line's
Letter of Indemnity is to be jointly signed by the party providing the bank
guarantee and by the bank involved.
iv.
Under no circumstances should this Letter of Indemnity
be signed by the Consignee alone.
v.
The Shipper is to approve the cargo release against the
bank guarantee in writing (unless he is the provider of the bank guarantee).
- What do I need to do if Bill of Lading is surrendered
at origin?
- You
need to prove your identity as the rightful consignee.
- You
need to indemnify us with a Letter.
- How long does it take to get a security deposit refund?
- If
container is damaged, a maximum of seven days. We provide SMS
notification if processed earlier.
- If
we claim damage through damage waiver, refund is subject to claim
approval.
- If
there is no container damage and no previous disputes with our company, a
maximum of three days. We provide SMS notification if processed earlier.
- What is an encashment certificate and why do I need it to
pay freight?
- Pakistan
is a foreign exchange regulated country.
- In
order to remit your freight to our Principals, we need to apply to the
State Bank of Pakistan (SBP).
- The
SBP requires importers to provide an encashment certificate to us in
order to process the remittance.
- The
certificate is available from the bank where the L/C was opened or can be
provided by a SBP Authorized Dealer after giving them the required
foreign exchange.
- How do I register to use SMS and Email inquiry
features?
- Just
fill up the form and fax it to us
at +92 21 2435315